Secretary Senior – Richland

Job Description

The Department of Children, Youth, and Families (DCYF) was created to be a comprehensive agency exclusively dedicated to the social, emotional, and physical well-being of children, youth, and families regardless of race, ethnicity, sexual orientation, or other socioeconomic factors. We believe our workforce should reflect the communities we serve and are actively searching for candidates that reflect that diversity.

We’re looking for a Secretary Senior to join our team to provide administrative support, working toward the common goal of eliminating child and youth outcome disparities based on race and ethnicity. Our vision is that “All Washington’s children and youth grow up safe and healthy-thriving physically, emotionally, and educationally, nurtured by family and community.”

The Opportunity:
We are searching for a strategic, organized professional to join our administrative services team at our Richland office as a Secretary Senior. This individual will perform a wide variety of complex secretarial duties for a unit of Social Workers, Supervisors, and Community Partners. Additionally, the selected candidate will coordinate office operations and act as a receptionist to the clients and community members who enter the office.

Some of what you will do:

• Apply knowledge of various DCYF regulations, rules, policies, and procedures to answer a wide variety of possible questions.
• Answer multi-line phone system in a fast-paced environment.
• Greets clients, providers, and staff, and screens calls and visitors.
• Transfer calls to appropriate staff members.
• Act as a liaison between clients and social service specialists.
• Maintain office procedure standards such as the handling and processing of incoming and outgoing mail, handling and processing of background checks, home studies, provider requests, and placement changes while prioritizing deadlines and coordinating office operations.
• Research files, documents, and other sources to obtain or clarify information for staff pertaining to legal requests or CAPTA appeals.
• Prepare case files for filing for both dependencies and adoptions.
• Schedule conference rooms for staff and community partners, and visit rooms for Visit Supervision for parent-child visitations.
• Take notes and transcribes minutes for meetings.

What we are looking for:
High school graduation or equivalent, and two years of progressively responsible experience in office, secretarial, bookkeeping, accounting or general administrative duties..

In addition to those required qualifications, our ideal applicant will also have demonstrated knowledge, skills, and abilities to:

• Previously demonstrated FAMLink knowledge.
• Previously demonstrated proficiency in spelling, punctuation, grammar, and other English language skills, Type 50+ WPM.
• Previously demonstrated ability to use online applications and multiple software applications, i.e. Microsoft Word, Excel, Outlook, etc.
• Previously demonstrated ability to operate office equipment, i.e. Fax Machine, Copy Machine, Multi-Line Switchboard, etc.
• Previously demonstrated ability to communicate with a diverse group of people with sensitivity and professionalism.
• Previously demonstrated ability to communicate effectively and respectfully with Clients, Co-workers, and Supervisors both verbally and in writing as required to carry out the assigned duties of this position.
• Previously demonstrated ability to maintain client confidentiality.
  

How do I apply?
Complete your applicant profile and attach the following documents:

• Letter of interest describing how you meet the specific qualifications for this position
• Current resume detailing experience and education

Supplemental Information:
Per Governor Inslee’s Proclamation 21-14 (Download PDF reader), state employees must be fully vaccinated against COVID-19. Please note that any offer of employment is contingent upon you providing verification of your vaccine status, having an approved medical accommodation, or having an approved religious accommodation. No start date will be approved until you have either verified your vaccine status or have an approved accommodation.

Prior to a new hire, a background check including criminal history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.

DCYF is an equal opportunity employer and supports equity, diversity, inclusion, and respect.

This position is covered by a collective bargaining agreement.

This announcement may be used to fill multiple vacancies.

The initial screening will be based on the content and completeness of your application and the materials submitted. All information may be verified and documentation may be required. Applications with comments such as “see attachments” or “N/A” in the supplemental question responses will be considered incomplete.

Need accommodation throughout the application/interview process? Unable to apply online? Contact the Recruitment team at dcyf.jobs@dcyf.wa.gov or 360-280-3173 or the Telecommunications Device for the Deaf at 800-833-6388

Experiencing technical difficulties creating, accessing, or completing your application? Call NEOGOV toll-free at (855)524-5627 or email support@neogov.com.

To take advantage of the Veteran’s preference please attach your DD-214, member 4 long-form, or your NGB-22. Please black out your social security number prior to attaching.